Client Sales

Job Purpose
Management of client relationships to ensure client satisfaction and long-term participation in the service. Sell additional products and services to expand client participation in full range of program.

Main Responsibilities

• Manage assigned clients to ensure satisfaction and continued participation in PrecisionIR services (www.precisionir.com)
• Sell new services to existing clients (upgrade service level)
• Respond effectively to client inquiries/requests
• Track and report client contact activities within Goldmine
• Travel to clients and industry events as required
• Maintain accurate client records

Key Performance Indicators

1. % client retention
2. Revenue per client
3. % of clients conatced per quarter
4. % of client’s satisfied
5. % of client’s participating in more than 1 service

Main Skill Areas

1. client driven – target work to exceed client needs and encourage participation in additional services
2. communication – give and receive information to improve company performance, knowledge sharing, excellent communication with associates and clients.  Team attitude
3. relationship development – form effective working relationships with associates and clients.  Ability to provide a consultative role in the client relationship.  Team player
4. innovative – creatively address client issues and suggest new approaches to client services processes in order to maximize efficiency
5. managing self / work standards – achieve and maintain high standards of performance to achieve department goals
6. professional and technical – functional skills and knowledge required for the role